1. Register to Bid

To participate in offers and place bids, you must first with a valid NIDA Number and phone number.

• Simple online, self-service registration process.
• Important information required – name, phone number, email address,ID number,create your own password.
• We review and validate information within 24hours.
• Additional information provided via account confirmation email.
• To login, enter registered email address and your password.

2. Prepare for offers and submit bid security deposit

It’s ultimately your responsibility to perform your own due diligence and make sure that the car you’re considering is right for you – prior to placing a bid.

• You will receive regular notifications and reminders about Upcoming offers via SMS and email
• Notifications will include applicable T&Cs especially around bid security deposit and settlement window
• Make arrangements to physically view assets (highly recommended, do not fully rely on asset pictures only)
• Additional information provided via account confirmation email.
• Submit your bid security deposit in line with provided instructions, either via bankers cheque or mobile money

3. Participate in an offer

We’ve made bidding easy

• At start of offer run (day and time), access offer via Live Offers page.
• Place your bid on asset(s) of interest, keeping in mind minimum bid incremental value.
• Only bids above reserve value are recorded on the system as confirmed bids
• Highest bid value (received for an offer asset) that is below its reserve value, but within the insurance company’s acceptable threshold will be automatically accepted at close of the offer window
• During an offer run, a bidder placing a bid that is below an offer asset’s reserve value, but within the insurance company’s acceptable threshold and ranks as highest bid value will receive an appropriate system notification informing him/her of the status of their bid (as highest ranking), and that they stand to win the asset in the event no other bid of a higher value is received by the end of the offer window
• If need be, top up bid security via mobile wallet during the course of an offer.
• Track bids placed under Bid History, identity of other competing bidders not displayed.
• Some assets may extend beyond designated offer window (closing time), depending on level of interested registered during last few minutes of the offer run.

4. Settle offer liability and redeem bid security deposit

After the offer closes, as the winning bidder you’ll have the option to use Salvage Solutions SafePay to complete your purchase quickly and securely, 100% online. Customers are expected to pay for the vehicle in-full within a week of the offer closing.

• Winning bidders receive award letter with payment instructions.
• Kindly settle offer liability, in full, within stipulated payment window.
• In the event of mobile money bid security deposit, upload picture of payment receipt and asset release letter to facilitate processing of your refund (within 3hours)
• Highest bid value (received for an offer asset) that is below its reserve value, but within the insurance company’s acceptable threshold will be automatically accepted at close of the offer window
• In the event of bankers cheque bid security deposit, offer liability will be net of security deposit (applied on last asset).
• Our mobile lending partners are ready to help, and we have preferential terms + a fast-tracked application/review process… follow application link and process.

5. Do not Forget

Failure to settle an offer liability will result in loss of bid security deposit and/or blacklisting from Smart Salvage platform. You can review outcome of an auction under Closed Auctions.

6. Share your Success Story

Email the Salvage Solutions team a photo of the handoff to share your success story – we’d love to hear about it!